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Frequently Asked Questions
Shipments
Which countries do you ship to?
Which countries do you ship to?
We currently ship to mainland Portugal and islands, as well as Spain (mainland only)
We ship to other countries, but you need to contact us by email or WhatsApp.
How long does it take to receive my order?
How long does it take to receive my order?
Mainland Portugal
CTT Expresso/Cash on Delivery: delivery in 1–2 business days after payment confirmation (in-stock items).
Items marked Receive in 24–72h: 2–3 business days.
Items by order: delivery time upon consultation.
Portuguese Islands (Azores and Madeira)
CTT Registered: 2–3 business days after payment (orders up to 2kg; heavier items may have a longer delivery time).
Mainland Spain
CTT Expresso: 2–4 business days after payment (in-stock items).
Items marked Receive in 24–72h: 3–6 business days.
Items by order: delivery time upon consultation.
Exchanges and Returns
How do I return a product?
How do I return a product?
After receiving the order, the customer has a period of 12 days to return or exchange their item*, counting from the date of dispatch, without needing to state a reason or compensation. The costs of exchange or return are borne by the customer, except for quality reasons.
How can I get in touch?
Our contacts
Our contacts
You can contact us by call or WhatsApp+351 915 200 572 / +351 963 132 047or simply by filling out the form below
Our address
Our address
Warehouse:
Rua da Portela 731 Fração A
4860-076 Cabeceiras de Basto
Arco de Baúlhe(20 seconds from the A7 motorway exit)